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Warranty

What we actually cover

Written plainly, because the fine print is where most sellers hide.
Covered — free replacement
✓
Login stops working — no time limit
✓
Account arrives below level 30
✓
Blue Essence is under the advertised amount
✓
A Ranked Ready account turns out to need normals
✓
Wrong region delivered
Not covered
✕
Bans earned by your own behaviour in game
✕
Losing access after you change the recovery email incorrectly
✕
Chargebacks opened before contacting support
✕
Accounts shared with, or resold to, a third party
⚡
即时发货
付款后账号信息立即显示在订单页面，并同时发送到您的邮箱。
🛡
终身保修
若非您本人原因导致账号被找回，我们免费更换，不限时间。
🔒
Stripe 结算
银行卡信息直接传输至 Stripe，我们不会查看或存储。
💬
有问必答
在线客服与邮件支持，覆盖欧洲与北美时段。
SmurfVault
North America accounts
Europe West accounts
Europe Nordic & East accounts
Oceania accounts
Public Beta Environment accounts
Latin America North accounts
Latin America South accounts
Brazil accounts
Turkey accounts
Russia accounts
Korea accounts
Japan accounts
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Contact us
SUPPORT
support@lolsmurfvault.com
RESPONSE TIME
Usually within a few hours
ORDER PROBLEMS
Quote your order reference
Something wrong with an account? Email us before opening a dispute — a replacement takes minutes, a chargeback takes weeks and locks the account in the meantime.
SmurfVault is not endorsed by Riot Games and does not reflect the views or opinions of Riot Games or anyone officially involved in producing or managing Riot Games properties. Riot Games and all associated properties are trademarks or registered trademarks of Riot Games, Inc.
Account transfers are prohibited by Riot’s Terms of Service and purchased accounts can be suspended or reclaimed. Our lifetime replacement warranty is the extent of the protection we can offer.
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