Refunds & Replacements

The product is a set of login credentials, delivered by email and shown on screen the moment payment clears. Once you have seen them they cannot be un-seen or handed back the way a physical item can be posted back. Every seller in this category works the same way, and any that claims otherwise is either not delivering instantly or not honouring the claim.

So the remedy is replacement rather than repayment. If an account fails, you get a working one — not an argument about whether you used it.

The login stops working, at any point, with no time limit. The account arrives below level 30. The Blue Essence is under the advertised amount for the tier. A Ranked Ready account turns out to still need normal games. The wrong region was delivered.

Message support with your order reference. Replacements are issued from stock and usually take minutes, not days.

Bans earned by your own behaviour in game — chat restrictions, intentional feeding, scripting, or any other enforcement arising from how the account was played after you received it.

Loss of access after changing the recovery email incorrectly. Accounts shared with, sold to, or handed on to a third party. And chargebacks opened before contacting support: a dispute closes the order and locks the account, which removes our ability to help you.

In the rare case that payment clears and we cannot supply the account at all — a shard selling out between order and fulfilment, for instance — you are refunded in full to the original payment method. That is the one circumstance in which money comes back rather than an account.

If something is wrong, email first. A replacement takes minutes. A chargeback takes weeks, closes your order and locks the account in the meantime — slower and worse for you than simply telling us.