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Warranty

What we actually cover

Written plainly, because the fine print is where most sellers hide.
Covered — free replacement
✓
Login stops working — no time limit
✓
Account arrives below level 30
✓
Blue Essence is under the advertised amount
✓
An account sold as ranked ready turns out to need normals
✓
Wrong region delivered
Not covered
✕
Bans earned by your own behaviour in game
✕
Losing access after you change the recovery email incorrectly
✕
Chargebacks opened before contacting support
✕
Accounts shared with, or resold to, a third party
⚡
Instant delivery
Credentials appear on the receipt page and land in your inbox.
🛡
Lifetime warranty
Recovered through no fault of yours — we replace it free, no time limit.
🔒
Stripe checkout
Card details go straight to Stripe. We never see or store them.
💬
Support that answers
Live chat and email, staffed across EU and NA hours.
SmurfVault
North America accounts
Europe West accounts
Europe Nordic & East accounts
Oceania accounts
Public Beta Environment accounts
Latin America North accounts
Latin America South accounts
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Contact us
SUPPORT
support@lolsmurfvault.com
RESPONSE TIME
Usually within a few hours
ORDER PROBLEMS
Quote your order reference
Something wrong with an account? Email us before opening a dispute — a replacement takes minutes, a chargeback takes weeks and locks the account in the meantime.
SmurfVault is not endorsed by Riot Games and does not reflect the views or opinions of Riot Games or anyone officially involved in producing or managing Riot Games properties. Riot Games and all associated properties are trademarks or registered trademarks of Riot Games, Inc.
Account transfers are prohibited by Riot’s Terms of Service and purchased accounts can be suspended or reclaimed. Our lifetime replacement warranty is the extent of the protection we can offer.
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