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Warranty

What we actually cover

Written plainly, because the fine print is where most sellers hide.
Covered — free replacement
✓
Login stops working — no time limit
✓
Account arrives below level 30
✓
Blue Essence is under the advertised amount
✓
A Ranked Ready account turns out to need normals
✓
Wrong region delivered
Not covered
✕
Bans earned by your own behaviour in game
✕
Losing access after you change the recovery email incorrectly
✕
Chargebacks opened before contacting support
✕
Accounts shared with, or resold to, a third party
⚡
즉시 지급
결제 후 영수증 화면에 계정 정보가 표시되고 이메일로도 발송됩니다.
🛡
평생 보증
본인 과실이 아닌 사유로 계정을 회수당한 경우 기간 제한 없이 무상 교체해 드립니다.
🔒
Stripe 결제
카드 정보는 Stripe로 직접 전송되며, 당사는 열람하거나 저장하지 않습니다.
💬
응답하는 고객 지원
실시간 채팅과 이메일로 유럽 및 북미 시간대에 상담원이 대기합니다.
SmurfVault
North America accounts
Europe West accounts
Europe Nordic & East accounts
Oceania accounts
Public Beta Environment accounts
Latin America North accounts
Latin America South accounts
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Turkey accounts
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Japan accounts
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Contact us
SUPPORT
support@lolsmurfvault.com
RESPONSE TIME
Usually within a few hours
ORDER PROBLEMS
Quote your order reference
Something wrong with an account? Email us before opening a dispute — a replacement takes minutes, a chargeback takes weeks and locks the account in the meantime.
SmurfVault is not endorsed by Riot Games and does not reflect the views or opinions of Riot Games or anyone officially involved in producing or managing Riot Games properties. Riot Games and all associated properties are trademarks or registered trademarks of Riot Games, Inc.
Account transfers are prohibited by Riot’s Terms of Service and purchased accounts can be suspended or reclaimed. Our lifetime replacement warranty is the extent of the protection we can offer.
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